Frequently Asked Questions

At DKS Gifts, we want ordering the perfect hamper or gift to be simple and stress-free. Below are some of the most common questions we receive about our hampers, personalised gifts, delivery, and returns.

General Questions

What does DKS Gifts sell?
DKS Gifts offers a wide range of hampers and gift items for all occasions, including sweet hampers, pamper hampers, personalised gifts, seasonal gifts, and corporate hampers.

Do you offer hampers for special occasions?
Yes, we stock hampers and gifts for birthdays, anniversaries, thank you gifts, new baby gifts, weddings, housewarmings, Christmas, Mother’s Day, Father’s Day, and more.

Can I send a hamper directly to someone as a gift?
Yes. You can enter the recipient’s delivery details at checkout and, where available, include a gift message with your order.

Can I include a gift message?
Yes, a gift message option may be available on selected products or at checkout.

Personalisation

Can I personalise my order?
Yes, selected hampers and gift items can be personalised. Personalisation options will be shown on the relevant product page where available.

Can I request a custom hamper?
For certain orders, yes. If you are looking for a more bespoke hamper or a larger gifting order, please contact us and we will do our best to help.

What if I make a mistake on my personalised order?
Please check all names, spellings, dates, and messages carefully before placing your order. Unfortunately, we cannot accept responsibility for customer errors submitted during checkout.

Delivery

Do you deliver across the UK?
Yes, we offer UK delivery on our hampers and gifts.

How long does delivery take?
Delivery times vary depending on the product ordered, whether the item is personalised, and the delivery service selected at checkout.

Can I choose a delivery date?
If you need your order for a specific date, please contact us before ordering. While we will always do our best, specific delivery dates cannot be guaranteed unless agreed in writing.

What happens if the recipient is not home?
Depending on the courier, the parcel may be left in a safe place, with a neighbour, or the courier may leave instructions for redelivery or collection.

Products and Contents

Will my hamper look exactly like the photo?
We aim to ensure all hampers match the images shown as closely as possible. However, packaging, presentation, and contents may occasionally vary slightly.

What happens if an item in the hamper is out of stock?
If an item becomes unavailable, we may substitute it with a similar item of equal or greater value.

Do you sell food and sweet hampers?
Yes, we offer a range of sweet hampers, chocolate gifts, treat boxes, and other food-based gifting options.

Do you offer pamper hampers?
Yes, our pamper and wellness range includes self-care gifts, bath and body products, candles, and home fragrance gifts.

Orders, Returns and Refunds

Can I cancel my order? Orders may only be cancelled before they have been prepared, personalised, or dispatched. Once production has started, cancellation may not be possible.

Can I return my order?
We accept returns on eligible non-personalised, non-perishable items in line with our Returns & Refunds Policy. Personalised and perishable items are generally non-returnable unless faulty, damaged, or incorrect.

What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible after delivery with your order number and clear photographs of the issue so we can review and resolve it.

Corporate Orders

Do you offer corporate hampers?
Yes, we offer corporate gifting options for businesses, including client gifts, staff gifts, thank you hampers, and seasonal gifting.

Can I place a bulk order?
Yes. We welcome larger orders for businesses, events, and special occasions. Please contact us to discuss your requirements.