Terms and Conditions

These terms and conditions apply to the use of the DKS Gifts & Hampers website and all orders placed with us. By using our website and placing an order, you agree to the terms below.

1. About Us

DKS Gifts & Hampers sells hampers, gift boxes, personalised gifts, and related products through our website.

2. Use of Our Website

By using our website, you agree not to:

• misuse the website
• attempt to gain unauthorised access to any part of the website
• use the website in any way that may damage, disrupt, or impair our services

We reserve the right to update, change, or remove website content at any time without notice.

3. Product Information

We aim to ensure all product descriptions, images, prices, and availability are accurate. However:

• images are for illustration purposes only
• colours, packaging, and presentation may vary slightly
• hamper contents may occasionally be substituted with a similar item of equal or greater value if necessary

We reserve the right to correct errors or update product information without notice.

4. Orders

Once you place an order, you will receive an order confirmation. This does not mean that your order has been accepted.

All orders are subject to:

• availability
• payment approval
• stock levels
• successful order processing

We reserve the right to refuse or cancel any order where necessary, including where there are pricing errors, stock issues, or suspected fraudulent activity.

5. Prices and Payment

All prices shown on the website are in GBP (£) unless otherwise stated.

Payment must be made in full at the time of ordering using the payment methods available at checkout.

We reserve the right to amend prices at any time, but any changes will not affect orders already placed and confirmed.

6. Personalised Products

Customers are responsible for checking all personalisation details carefully before placing an order, including names, spelling, dates, messages, and selected options.

DKS Gifts is not responsible for customer errors submitted during the ordering process.

Personalised and made-to-order items may not be cancelled, returned, or refunded once production has started unless they are faulty, damaged, or incorrect.

7. Delivery

We aim to dispatch orders within the estimated timescales provided, but all delivery times are estimates unless expressly agreed otherwise in writing.

DKS Gifts is not liable for delivery delays caused by couriers, weather, seasonal demand, incorrect customer information, or events outside our reasonable control.

Please refer to our Delivery Policy for further information.

8. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details on returns, cancellations, replacements, and refunds.

Nothing in these terms affects your statutory rights.

9. Cancellations

Orders may only be cancelled before they have been processed, prepared, personalised, or dispatched.

Once production or dispatch has started, cancellation may not be possible.

10. Liability

To the fullest extent permitted by law, DKS Gifts will not be liable for any indirect or consequential loss arising from the use of our website or the purchase of our products.

Our total liability in respect of any claim relating to an order shall not exceed the amount paid for the product concerned.

11. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We may suspend, withdraw, or restrict website access where necessary for business or technical reasons.

12. Intellectual Property

All content on the DKS Gifts & Hampers website, including text, logos, graphics, images, and design, belongs to DKS Gifts or its licensors and may not be copied, reproduced, or used without permission.

13. Privacy

Any personal information provided to us will be handled in line with our Privacy Policy.

14. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to transport disruption, supplier delays, weather events, strikes, power outages, internet issues, or government restrictions.

15. Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Any updates will take effect once published on the website.

16. Governing Law

These terms and conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.